Frequently Asked Questions
Ordering & Shipping
Do you ship Australia wide, & which freight company is used?
Yes — we ship via Australia Post anywhere in Australia, orders are sent within Australia only.
via Australia Post we can ship to your:
> Physical address
> PO Box
> Parcel Locker
How long does shipping take?
Orders are dispatched within 24 hours (Monday to Friday) via Australia Post. Delivery times vary depending on your location, but most metro areas receive orders within 2–5 business days.
Can I track my order?
Yes — once your order is dispatched, you’ll receive Australia Post tracking details via email.
Coffee & Product Info
What makes Grads Coffee different?
We focus on balance, structure and clarity in every coffee. No gimmicks — just well-sourced beans, roasted with precision to deliver a consistent, premium cup.
Are your coffees blends or single origin?
We offer both.
Blends are designed for balance and consistency
Single origins highlight the unique characteristics of a specific region
Do you offer decaf?
Yes — our Decaf Reserve is processed using a natural sugarcane method that removes caffeine while maintaining flavour and structure. Click here for Decaf
Grind & Brewing
What grind should I choose?
> Whole Beans – best if you have a grinder or coffee machine (maximum freshness)
> Espresso – espresso machines
> Stovetop – moka pots
> Filter / Pour Over – drip, V60, Chemex
> AeroPress – medium-fine, suited for AeroPress brewing
If you’re unsure, whole beans are always the best option.
Can i use espresso grind in other machines?
Not recommended — grind size directly affects extraction and flavour. Using the correct grind will give you the best result.
Where is your coffee roasted?
Our coffee is roasted in Sydney, Australia and shipped directly to you.
Do you have a physical store?
We operate online to keep things simple and focus on delivering high-quality coffee efficiently.