Privacy policy

Last updated: April 27, 2026

Grads Coffee (“we”, “our”, “us”) operates this website and online store to provide you with a simple, secure, and enjoyable shopping experience.

This Privacy Policy explains how we collect, use, and protect your personal information when you visit our site, make a purchase, or interact with us.

By using our website, you agree to the terms of this Privacy Policy.

1. What Information We Collect

We may collect the following types of personal information:

  • Contact details — name, email address, phone number
  • Order details — billing and shipping address, purchase history
  • Payment information — processed securely via our payment providers (we do not store card details)
  • Account information — login details and preferences (if you create an account)
  • Device & usage data — IP address, browser type, and how you interact with our site

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders
  • Communicate with you about your order or enquiries
  • Send marketing emails (only if you opt in)
  • Improve our website, products, and customer experience
  • Prevent fraud and maintain security

3. Sharing Your Information

We only share your information where necessary, including with:

  • Shopify (our eCommerce platform)
  • Payment providers to securely process transactions
  • Shipping partners to deliver your orders
  • Service providers that help us operate our business

These parties only use your information to perform their services.

4. Marketing & Communications

If you sign up to our mailing list, we may send you offers, updates, and promotions.

You can unsubscribe at any time using the link in our emails.

5. Cookies & Tracking

We use cookies and similar technologies to:

  • Improve site performance
  • Understand how customers use our store
  • Support marketing and advertising

You can manage cookie preferences through your browser settings.

6. Data Security

We take reasonable steps to protect your personal information. However, no system is completely secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your location, you may have the right to:

  • Access your personal information
  • Request corrections
  • Request deletion of your data

To make a request, contact us using the details below.

8. Third-Party Services

Our website may include links to third-party websites. We are not responsible for their privacy practices.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with the updated date.

10. Contact Us

If you have any questions about this Privacy Policy or your data, you can contact us at:

Email: hello@gradscoffee.com.au
Location: St Peters, NSW, 2044, Australia