Refund policy
Last updated: April 27, 2026
At Grads Coffee, we take pride in delivering fresh, high-quality coffee. Due to the perishable nature of our products, our returns policy is limited.
Returns
We do not accept returns for change of mind.
This includes:
- Incorrect grind selection
- Preference of flavour or strength
- Accidental orders
Please choose carefully when placing your order.
Damaged, Faulty or Incorrect Items
We will provide a replacement or refund if:
- Your order arrives damaged
- The product is faulty
- You receive the wrong item
If this occurs, please contact us as soon as possible at:
Include:
- Your order number
- A description of the issue
- Photos of the product and packaging (if applicable)
This helps us resolve the issue quickly.
Exchanges
We do not offer exchanges.
If your order qualifies under the conditions above, we will arrange a replacement or refund.
Refunds
If a refund is approved:
- It will be processed back to your original payment method
- Timing depends on your bank or payment provider
Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law.
You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage.
Contact Us
For any issues with your order, contact: